Terms of use

Last updated: February 2026

Welcome to RavenLens. Please read these Terms of Use ("Terms") carefully before using the RavenLens website, platform, API, or SDKs (collectively, the "Service").

By registering for an account or integrating RavenLens into your applications, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

1. The Service

1.1 Description.
RavenLens is an AI Apps Monitoring, Measurement, and Improvement platform. We provide tools that allow you to collect data traces from your applications, visualize performance statistics, and receive algorithmic suggestions ("Propositions") for optimizing your AI integrations.

1.2 Modifications.
We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. We will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

2. Access and Use

2.1 License to Use.
Subject to these Terms and your payment of applicable fees, RavenLens grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your internal business purposes.

2.2 SDK Integration.
To use the Service, you may be required to integrate our Software Development Kits (SDKs) into your applications. You are granted a license to use these SDKs solely for the purpose of connecting your applications to the RavenLens platform.

2.3 Restrictions.
You agree not to:

  • Reverse engineer, decompile, or disassemble the Service.

  • Use the Service to build a competitive product or service.

  • Send malicious code, viruses, or harmful data to the RavenLens API.

  • Exceed the API rate limits or usage quotas associated with your subscription plan.

3. Data Ownership and Rights

3.1 Your Data (Traces).
You retain all ownership rights to the data, prompts, completions, and metadata you transmit to RavenLens via our SDKs or API ("Customer Data"). You are responsible for ensuring you have the necessary rights and consents to send this data to us.

3.2 License to RavenLens.
By submitting Customer Data, you grant RavenLens a worldwide, royalty-free license to access, use, process, copy, and display such data solely for the purpose of:

  • Providing the monitoring and visualization services to you.

  • Generating "Propositions" (improvement suggestions) for your specific account.

  • Detecting and fixing issues within our own platform.

3.3 Aggregated Data.
You agree that RavenLens may de-identify and aggregate Customer Data (removing all specific prompt contents and personal identifiers) to create anonymous industry benchmarks, usage statistics, and to improve our AI analysis models. RavenLens retains all ownership rights to such aggregated and anonymized data.

3.4 Sensitive Data.
You agree not to transmit to RavenLens any "Special Categories" of personal data (such as health data, financial account numbers, or government IDs) unless you have entered into a specific Data Processing Agreement (DPA) or HIPAA Business Associate Agreement with us that explicitly covers such data.

4. AI Improvement Propositions

4.1 Nature of Propositions.
A core feature of RavenLens is the generation of "Propositions" (suggestions for better prompts, cheaper models, or code optimizations). You acknowledge that these Propositions are generated by automated AI systems.

4.2 No Warranty on Suggestions.
RavenLens does not guarantee that these Propositions will result in cost savings, improved performance, or error-free code. You are solely responsible for evaluating and testing any suggestion provided by RavenLens before implementing it in your production environment. RavenLens is not liable for any service disruptions or issues arising from your implementation of our suggestions.

5. Fees and Payment

5.1 Subscription.
Certain features of the Service are billed on a subscription basis. You agree to pay all fees in accordance with the pricing terms in effect at the time a charge is made.

5.2 Usage Limits.
Fees may be based on the volume of traces or "events" ingested. If you exceed the limits of your plan, you may be charged overage fees or have your data ingestion throttled.

6. Confidentiality

Each party agrees to protect the other party’s Confidential Information with the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. "Confidential Information" includes your Customer Data (Prompts/Completions) and RavenLens's non-public technical documentation and beta features.

7. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAVENLENS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, NOR DO WE MAKE ANY WARRANTY AS TO THE ACCURACY OF THE STATISTICS OR THE EFFICACY OF THE IMPROVEMENT PROPOSITIONS.

8. Limitation of Liability

IN NO EVENT SHALL RAVENLENS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO RAVENLENS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Termination

9.1 By You.
You may terminate your account at any time by contacting customer support.

9.2 By Us.
We may suspend or terminate your access to the Service immediately if you violate these Terms, specifically regarding API abuse or payment failures.

9.3 Effect of Termination.
Upon termination, your right to use the Service will immediately cease. We may delete your Customer Data from our systems after a specific retention period, generally 30 days post-termination.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Your Country/State], without regard to its conflict of law provisions.

11. Contact Us

If you have any questions about these Terms, please contact us at form you've access using Contact [information] form you get access to in below footer